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Our Terms & Conditions – Built Around Your Account

When you open an account with ahli qq, you're agreeing to the operational rules we've set up to keep the lobby secure, payments flowing, and withdrawals verified.

Account SecurityPayment RulesData HandlingWithdrawal Verification
ahli qq Our Terms & Conditions – Built Around Your Account
TERMS QUESTIONS

How to Ask About These Terms

If you have questions about how our terms apply to your account, or if you want to request a change to your data or settings, our…

Live Chat Support Open the chat widget in the bottom-right corner of your account dashboard.
Email Support Send your terms enquiry to [email protected].
In-Account Messages Check the Inbox section of your account settings for policy updates, verification requests, or…
ACCOUNTABILITY

How We Protect You Under These Terms

Behind every term in our policy is a commitment to keep your account, data and money safe.

Data Encryption

All your account details, payment information and game history are encrypted end-to-end.

Withdrawal Verification

Every payout is verified against your account history and payment source before we send it.

Data Retention

We keep your account data for as long as your account is active, plus seven years after closure for regulatory…

Cookie & Tracking Policy

We use cookies to remember your login state, game preferences and deposit history so the lobby loads faster on your…

Account Access Rights

You can request a full export of your personal data, gameplay records and account history at any time.

Policy Change Notice

If we update these terms, we'll notify you in your account inbox at least 30 days before the change takes…

Frequently Asked Questions About Our Terms

Players in Medan, Semarang and across Indonesia regularly ask the same questions about how these terms work in practice. We've answered the most common ones here so you can get clarity before opening an account or during your time with us.

No. Each account is personal and tied to one identity only. Sharing login credentials or allowing another person to use your account breaches these terms and will result in suspension. We detect multi-accounting through device fingerprinting and IP tracking, so each player needs their own account and their own payment method.

If we ask you to verify your withdrawal, you have seven days to complete the verification step in your account. If you don't respond, we'll return the balance to your playable account and the payout request expires. Verification usually means confirming your payment method or answering a security question set during registration.

We can suspend or close an account if we detect breach of these terms—for example, if you use restricted software, attempt system manipulation, or abuse promotions. We'll always send you notice via email first. You can request a copy of the reason within 14 days. If you breach terms, remaining balance may be forfeited according to local law.

We retain your full account data—logins, deposits, payouts, game rounds—while your account is active. After you close it, we keep records for seven years to comply with anti-money-laundering and tax reporting requirements. You can request a copy of your history anytime before deletion by emailing [email protected].

Send a data request to [email protected] with your account number and specify whether you want to update, delete or export your information. We'll respond within 14 days. Note that we can't delete data required by law—such as transaction records for the past seven years—but we can anonymise it after your account closes.

No. Whether you access ahli qq through the website or the mobile app, the same terms apply to your account, deposits and gameplay. The app works on iOS and Android; both versions pull your account data from the same secure server, so you can switch between them seamlessly without losing your balance or game state.

Our terms cover deposits and withdrawals via DANA, OVO, GoPay, QRIS and bank transfer. Each method has its own processing speed and verification rules, which we outline in the wallet. Deposits usually clear in under a minute; withdrawals are verified and typically sent within 60 minutes on business days during support hours.