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How We Protect Your Account and Data

When you open an account with ahli qq, your personal information and payment details are protected by encryption and strict access controls.

Data encrypted end-to-endNo third-party sale of your informationPayment security verified at deposit
ahli qq How We Protect Your Account and Data
REACH OUR TEAM

How to Contact Us About Privacy

Email Support Send privacy queries to [email protected]. Our team responds within 24 hours on weekdays.
Live Chat Open your account lobby and tap the Help icon.
Account Settings Go to Settings > Privacy & Data inside ahli qq to review what we…
SECURITY AND YOUR RIGHTS

How We Keep Your Information Safe

Encryption Protocol

All deposits via DANA, OVO, GoPay and QRIS are routed through TLS 1.3 encrypted channels.

Cookie Consent

We use session cookies to keep you logged in on desktop and mobile.

Account Access Verification

When you log in from a new device, we send a confirmation code to your registered email or phone number.

Data Retention

We keep transaction records for seven years to comply with banking regulations.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators) to complete deposits and withdrawals.

Your Data Rights

You can request a copy of all data we hold, correct outdated information, or ask us to stop processing your…

Your Privacy Questions Answered

You can request account deletion and data removal by emailing [email protected]. We'll remove your profile from our live system within 10 business days. Regulatory-required transaction records are retained separately and anonymized. Your request confirmation will be sent to your registered email.

Deposits are processed through the official payment provider gateways and encrypted immediately. We never hold your banking login or card details. Each transaction is assigned a secure reference code; your actual payment method stays protected on the provider's encrypted servers.

We only share data with payment partners (DANA, OVO, GoPay, QRIS operators) to complete your transactions. Your name, email, phone and gaming history are never sold to third parties or used for marketing by external firms.

Your account and all personal data remain stored as long as your account exists. If you close the account, we delete your profile from active systems after two years, retaining only anonymized transaction records for regulatory compliance.

Open your account on desktop or mobile, go to Settings > Account Security. Change your password anytime; to update your address, phone or email, use the Profile tab. Verify changes via the confirmation code sent to your current email within two minutes.

You can disable non-essential cookies in your browser settings without losing access to ahli qq. Session cookies (required to keep you logged in) cannot be disabled, but analytics cookies and third-party trackers can be turned off in your privacy settings.

Contact our support team immediately via live chat (09:00–23:00 Waktu Indonesia Barat) or email [email protected]. Change your password, enable two-factor verification, and do not make any withdrawals until we've verified your account security.